Community and Outreach Programs
Practical, real-world training that builds communication, confidence, and social skills for work, school, family, and community life. These programs use guided discussion, hands-on practice, and role-playing. They are offered in two tracks built on a shared curriculum.
Two Tracks
Adults: In-Transition and Outreach. For adults rebuilding confidence and readiness for work, school, and community life.
Youth: Underestimated and Outreach. For young people and at-risk youth building self-esteem and the skills to succeed at school, work, home, and in the community.
Both tracks help participants understand how their words, actions, tone, and body language affect others, and how to present themselves with dignity and self-assurance. The goal is practical tools participants can use immediately.
Sample Programs
Each module is delivered through hands-on learning and role-play, and is adapted for the adult or youth audience.
Restaurant and Dining Etiquette
- Appropriate behavior at the table
- Handling utensils and various foods
- When and how to enter and exit the table
- Giving and responding to toasts
- How to set the table
- Mealtime conversation
- Proper use of napkins, glassware, and dishes
- How to help seat another person
- Host and guest behaviors
Etiquette of Public Places
- Elevators, escalators, rooms, and buildings
- Movies and theatre
- Acts of kindness and helping behaviors
- Social conduct when shopping
- Conduct as a fan at a sporting event
- On-the-street behavior
- Public transportation
- Gallant, gentlemanly conduct
- Libraries and museums
Interviewing and On-the-Job Etiquette
Through mock job and school interviews, participants learn and apply:
- Proper grooming
- Making an effective first impression
- Appropriate departures
- Dress for success
- Rules for sitting, standing, and shaking hands
- Following up after an interview
Communication Etiquette
- Proper greetings and introductions
- Listening skills
- Eye contact and nonverbal cues
- Telephone etiquette
- Acts of kindness and respect
- Effective conversation skills
- Use of compliments
- Public speaking skills
- Social pleasantries
- Effective thank-you notes